TERMS OF USE

We tried our best to make our legal disclaimer readable, relatable and human.

This Terms of Use Policy sets out the terms under which you may use Gigfunding.org.This policy applies to all users of, and visitors to, Gigfunding.org.

By accessing or using the Gigfunding website, you agree to comply with and be bound by the terms of this Terms of Use Policy and the website Terms and Conditions [insert link to website terms and conditions] and the privacy and cookies policy [insert link to the privacy and cookies policy].

References to “Gigfunding”, “we”, “us” or “our” in this policy, refers to Gigfunding C.I.C.

COMMUNITY GUIDELINES

Listing on Gigfunding

All listings should be clear, honest and appropriate for our community – we do not want to include listings on our marketplace which could offend other members or make them feel uncomfortable. To ensure that we are valuing the time and skills of all our members, we do not accept listings that could be viewed as ‘sales leads’. We are excited by people making both social and professional connections, but we do reserve the right to remove listings that might masquerade as authentically altruistic, but that we suspect have an alternative agenda, and as further described in these Terms of Use. 

Insurance and professional qualifications  

Be aware that if the service you’re offering does require insurance or a professional qualification, you’ll need to explicitly express this in your listing – this is really important to help us make sure we keep all our members safe. 

Trust your instincts

If a person, situation or profile seems unsafe for any reason, move on. Don’t worry about seeming rude. Be clear about your boundaries and don’t be shy about stating them. You can report any behaviour you deem rude or inappropriate to us anonymously by emailing team@gigfunding.org. We encourage you to report users who do not follow these Terms of Use. 

The users are themselves responsible for their actions on the platform and they should estimate the reliability of other users before dealing with them. 

Gigs with other members

We expect Gigfunding members to be courteous, patient and friendly throughout the giving process and in all your online and face to face interactions. Remember, everyone is doing this from the goodness of their heart. Our community is built on trust and mutual respect, so we will not accept any rude, malicious, unwholesome or discriminatory behaviour between Gigfunding members, either within or outside of a Gigfunding gig.

We expect Gigfunding members to keep any promises made when agreeing to a gig. This includes being on time for any meetings or appointments agreed and providing goods or services at the time, date and location that you agreed. If you are delayed or cannot keep a promise you should inform the other Gigfunding member straight away.

We recommend that you take appropriate measures to make sure you’re safe during the giving process – where possible, we strongly recommend that you meet in a public place and that when using the website you don’t share any personal details (such as phone numbers, postal or email addresses). We are currently unable to vet users, and are not responsible for, any information which is posted on the website.

Please note that Gigfunding does not take any responsibility for members’ gigs. We do our very best to ensure a positive experience, but it’s up to members to make sure they’ve got relevant insurance (if required) and that they keep themselves safe during gigs.

We’ve built the marketplace so you can get on, connect and fundraise. If we feel a Gigfunding member has behaved in a way which isn’t in line with our community values, we reserve the right to remove or edit listings, or consider suspending membership as described in further detail below. 

There are always risks to meeting new people. Use of our platform and service is entirely at your own risk. 

Disclaimer

Gigfunding C.I.C shall not be liable for any losses or damages, whether direct, indirect or consequential, whether caused by breach of contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of or in connection with the use of, or inability to use, or access to, the website, Gigfunding.org  and/or its content. In particular, Gigfunding C.I.C will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

We do not seek to exclude or limit our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation, or any other liability which may not be excluded by law.

The Gigfunding platform only enables connections between users to provide and request services. You are solely responsible for your interactions with other users and for compliance with all applicable laws and regulations. Gigfunding C.I.C is not responsible for and does not guarantee (i) the conduct or performance of any Gigfunding user or third party, (ii) the existence, quality or safety of any user or listing on the Gigfunding platform, or (iii) the accuracy of any listing/user descriptions or content uploaded by Gigfunding users.

Policies for our community members 

Creating a community where all members can enjoy a safe and rewarding Gigfunding experience requires trust. Being responsible and respectful to others are the building blocks that form our marketplace integrity.

We're passionate about connecting people ready to volunteer with people who need odd jobs done. As Gigfunding continues to grow it's important that the community follows guidelines that reflect our values and standards of behaviour. We work hard to enforce these guidelines so that we can maintain our authenticity and transparency, so that everyone has an enjoyable experience.

Staying safe 

We strongly recommend keeping all communications with users on Gigfunding.org and that members do not disclose personal contact details to other users. This helps to ensure the safety of users and in the event that you need to report a problem, we will be best equipped to help.

We can only currently verify member identities through their bank account, via stripe, so we encourage members to use Gigfunding with common sense and responsibility at all times. We do not assume any responsibility for the confirmation of any user’s identity. References to a user being "verified" indicates that the user has completed a relevant verification or identification process and nothing else. Users should always exercise caution when considering whether to offer or accept a service or interact with other users.

How can I report a problem?

If you have any issues with another member, would like to make a complaint, provide feedback or ask any questions in relation to the site or our service, please contact us at team@Gigfunding.org. 

Content standards and unacceptable behaviours

Community is at the heart of what we do at Gigfunding. Courtesy, mutual respect and seeing things from another person's perspective is essential to the platform. 

We are committed to bringing communities together, however, this requires your support and cooperation. 

The content standards below apply to any and all material which you contribute to our site, and to any interactive services associated with it. You must comply with the spirit and letter of the following standards. 

Contributions on the Gigfunding must:

• be accurate (where they state facts).

• be genuinely held (where they state opinions).

• comply with applicable law in the UK and in any country from which they are posted.

Contributions on the Gigfunding must not: 

• Contain any material which is defamatory of any person.

• Contain any material which is obscene, offensive, hateful or inflammatory.

• Promote sexually explicit material.

• Promote violence.

• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

• Infringe any intellectual property of any other person.

• Be likely to deceive any person.

• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

• Promote any illegal activity.

• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety (including any form of trolling).

• Be likely to harass, upset, embarrass, alarm or annoy any other person.

• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

• Give the impression that they emanate from us, if this is not the case.

• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

We do not support the following activities in our Gigfunding community:

• fraudulent reviews on Gigfunding.org; or

• the harvesting of Gigfunding members information.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of these Terms of Use through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate, including any or all of the following:

• Immediate, temporary or permanent withdrawal of your right to use our site.

• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

• Issue of a warning to you.

• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

• Further legal action against you.

• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these Terms of Use. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Pricing and payments

To ensure a safe and rewarding environment for all members of the Gigfunding community, it's important to understand how pricing and payments work.

• Donation to Gigfunding

• When you create your listing, you are required to choose a percentage to be donated to Gigfunding CIC. You can choose 0, 5, 10, 15 or 20%. This percentage will come out of the total gig value, and directly sustains the platform.  

• Offer prices

• The offer price is the price you are willing to accept in exchange for the provision of a service volunteered by you on the Gigfunding platform. Offers placed must be totaled to the full amount of the task in question. We recommend that the offer price charged is similar in amount to the amount you would normally charge for the service. Our view is that you should not under-charge for the service just because it’s for charity! That would defeat the object of significant fundraising and undermine your valued skills.

• Expenses

• Right now, Gigfunding cannot facilitate the payments of expenses in connection with the provision of the services on the platform. If the service and/or skills you are volunteering involve additional costs (such as the cost of materials, fuel, travel or food), these expenses must be paid for outside of the Gigfunding.org, by a separate method. Any such additional expenses should be discussed and agreed between users in advance of any service being provided. Gigfunding cannot take responsibility for the payment of expenses; you will have to take a view on whether to rely on good old fashioned trust with the relevant user.

•  Request prices

• The request price is the price you are offering to pay for the provision of a service on the Gigfunding platform. When deciding the price of a request, we suggest considering the cost involved in the provision of the service and the amount that you are willing to pay for such a service. 

• If you decide the amount you are willing to pay is different to the amount posted by a volunteer on the platform, or a volunteer quotes you a different price to the one you are willing to pay, you can always change the price of the listing on the platform.

•  Accurate banking details

• To ensure seamless transition of donations, we require your bank account details when you sign up to the Gigfunding platform. The reason we require these details from you in advance is because our website does not allow us to make donations from your profile without first having your payment details. 

• Stripe will handle your financial details. Stripe has the facilities to protect your sensitive data. Third parties will be subject to different terms and conditions and privacy policies. You will find further details about Stripe’s privacy policy here [Stripe’s privacy policy]

Account eligibility

We know you're eager to set up an account and get started on Gigfunding, but we need you to make sure you qualify to use the site and platform. All users must:

• Be 18 years or older.

• All members of the Gigfunding community must be 18 years old or older in order to use the platform. Gigfunding reserves the right to request proof of age from any user should this be necessary.

• Be legally entitled to provide the services offered.

• All service providers on the platform must be legally entitled to perform the service they offer under applicable law. To maintain the highest standards in our Gigfunding community, we seek to avoid situations that may cause legal risks to any of our members.

Account administration 

Now that you understand a little more about Gigfunding, we have some important information regarding Gigfunding accounts. You must establish an account to access and use certain features of the Gigfunding platform, such as offering or requesting a service. 

You can create an account using an email address and creating a password, or through your account with certain third party social networking services, such as Facebook.  

• No account transfers

• Your account is your responsibility and you must maintain control of it. It must not be transferred to another person as your account and reviews reflect your skills and abilities. 

• You are the sole authorised user of your account. You are solely responsible for all actions taken that occur under your password or account. You are responsible for keeping your account credentials confidential and secure and may not disclose your credentials to any third party.

• No duplicate accounts

• Members may only have a single, active account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member's history will be removed immediately.

Identity on Gigfunding

Gigfunding is committed to building a community platform that is a positive and safe environment for all. This commitment is grounded in the principles of transparency and respect. To help foster trust in the community, Gigfunding members are required to have a profile photo and name that accurately identifies them.

Fake / miscellaneous photos and names are not permitted on Gigfunding.org. Members that do not have an accurate profile photo or name that meets Gigfunding profile standards will be asked to change their details.

Gigfunding profile standards:

• Name.

• Your real name as confirmed by your identification documents (passport, drivers licence etc) must be used for the purposes of your Gigfunding account.

• Profile photo.

• A clear profile photo of a member’s face must also be used for an account, so that it’s easily recognisable by other members. This helps other users know who you are, and ultimately trust you more. 

Privacy 

We process information about you in accordance with our privacy and cookies policy. (https://gigfunding.org/en/infos/privacy) 

Changes to the Terms of Use Policy

We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our site 

(These Terms Of Use were last updated on 19.11.2020). 

Privacy Policy

‘Our’, ‘we’ and ‘us’ refers to aspects related to the incorporated organisation of Gigfunding C.I.C.

‘Our users’ refers to users of the website www.Gigfunding.org of whom have created a profile and had their identity verified through the platform.

Privacy and Cookie Policy

This privacy and cookie policy (“Policy”) describes how we use cookies and collect and use your personal data, in accordance with the General Data Protection Regulation (EU) 2016/679 of the European Parliament (“GDPR”), in relation to the proper administration of our business and services, including when you visit our website. You acknowledge and agree that your personal data may be processed in accordance with this Policy.  

You should read this Policy alongside our Terms and Conditions which are available here.

1. Contact Information

Gigfunding C.I.C. is the data controller in respect of any personal data we collect about you for the purposes of the GDPR and all other applicable law from time to time relating to the processing of personal data.

If you have any comments, enquiries or complaints related to this Policy or the information we hold about you, please do not hesitate to contact us:

(a) by post to: Citibase Brighton Ground Floor, Room 8, 95 Ditchling Rd, Brighton, East Sussex, United Kingdom, BN1 4ST;

(c) by telephone, on +447851054199 ; or

(d) by email, using team@gigfunding.org

Our data protection officer ensures, in an independent manner, that our processing of personal data is carried out in accordance with applicable law.

2. Introduction

2.1 The Policy sets out how we use and protect your personal data that you provide to us, or that is otherwise obtained or generated by us, in connection with your use of our website or mobile application.

2.2 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

2.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. This will be in the form of a monthly newsletter from the team. There is weekly and monthly opt in/out ‘new listings, which you can control on the settings menu, under ‘Newsletters’.  

2.4 This Policy explains the following:

• what personal data we collect from you;

• the purposes for which we process personal data; 

• the legal bases for processing your personal data; and

• your rights regarding your personal data. 

2.5 In this policy, "we", "us" and "our" refer to Gigfunding C.I.C, a community interest company registered in England (company number 10701355). For more information about us, see Section 1 Contact Information.

2.6 This document was created using a template from SEQ Legal (https://seqlegal.com/free-legal-documents/privacy-policy).

3. The data we collect about you

3.1 Personal data is any information that relates to an identified or identifiable individual. We collect and process different kinds of personal data about you including the following: 

• Profile Data - We will only ever use your data / details to make your Gigfunding profile (Offer or Request). 

• Account Data - this includes your website user account data such as your username and password (stored in encrypted format), profile information and picture which you will provide when setting up an account with us;

• Contact data - this includes any information you have given us to use to identify or contact you. This could include your name, address, email address or phone number, your communication preferences (i.e. a record of what you have told us about how you like to be contacted and what you would like to receive, logs of communications we’ve sent you and you have sent us);

• Financial data - this includes bank account and payment card details that you have provided to us on the website [and information on donations that you make on our website, gift aid status; 

• Publication data - this is the information you post for publication on our website or through our services, including offers and requests the user has posed and any given or received feedback or badges, and any enquiries or complaints that you raise with us; 

• Usage Data - this includes information about how you use our website, mobile application and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website and services. The source of the usage data is our analytics tracking system. Your approximate location is visible to other users on the platform. This is useful to other users who might be looking for a particular skill in that area. But this functionality can be switched off, by clicking on the YOUR NAME>SETTINGS>LOCATION>then Deleting the information in the box/field.

3.2 We store the following personal data on an electronic database register:

• Personal details: First name, second name, display name, email address, phone number, profile picture, location (non-specific, general area of address given); 

• Account details: username, password (stored in encrypted format);

• The description text that the user may write about him/herself;

• The offers and requests the user has posted to the service;

• Statistical data about service usage, e.g. the number of times the user has logged in; andThe given and received feedback and badges.

3.3 Personal details are given by the user on registration to the service on the website or when requesting services on the website at a later time. The handling of personal details is not outsourced to a third party, but the register data is stored on a server [in the UK] that is rented by us from a third party operator.

3.4 [If you use your credit or debit card to make payments online, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard.]

3.5 Generally, we do not collect or keep a record of sensitive information. If we do need to gather this information, we would only do so with your explicit consent.

4. How your personal data is collected.

We use different methods to collect data from and about you including through:

• Our analytics tracking system: this is used to collect Usage Data from you. As you interact with our website we will automatically collect Usage Data about you and your equipment, browsing actions and patterns (please see our cookie policy section below). This will be through Google Analytics. 

• Direct interactions with you: we collect your Account Data, Contact Data, Publication Data and Financial Data as well as other personal data you provide to us, including when you register with us, engage with our website, fill in forms, correspond with us by post, phone, or email,  make an enquiry or complaint or make a payment on our website.

• [Third parties or publically available sources: we will receive personal data about you from various third parties [and public sources]]:

1. Other users;

2. Google analytics (please see our section[x] on cookies);

3. Stripe; and

4. Our partner causes.

5. The purposes for which we use your personal data

We will only use your personal data when the law allows us to. We may use your personal data for the following purposes:

• Usage data may be processed for the purpose of analysing the use of the website and services, to facilitate service development and to operate, maintain, understand and improve the use of our website, mobile application and services. The source of usage data is our analytics tracking system;

• Contact data may be processed for the purpose of facilitating communication between service providers and service users on the website and to enable direct communication between website users, and to provide customer service; ie. for social media marketing. 

• Contact data may be processed for the purpose of enabling us to communicate with you and to manage our relationship with you which will include (i) notifying you about changes to our terms or privacy policy or information about us and the work that we do, (ii) discussing any enquiries or complaints, and (iii) asking you to leave a review or survey; 

• Account data may be processed for the purpose of operating the website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you;

• Publication data may be processed for the purposes of enabling such publication and administering our website and services; and

• Financial data may be processed for the purposes of facilitating payments online and administering and managing your payments.

We process certain personal data, including Contact data and Financial data, where such processing is necessary (i) for compliance with our legal or regulatory obligations or (ii) in order to comply with our duties and exercise our rights under a contract with you.

We carefully manage the communications that we send to you to ensure we are contacting you in the most appropriate manner. If you ask us to stop contacting you, we will, unless we are legally obliged to communicate with you. We will only contact you by email for marketing purposes if you have given us your explicit opt-in consent to do so along with your email address. You can opt out of these emails at any time by clicking on the “unsubscribe” link at the bottom of our emails or by emailing our team at: team@gigfunding.org

6. Legal basis for processing your personal data

The legal basis that we rely on to process your personal data will depend upon the circumstances in which we collect and use your personal information. 

We will process your Usage data in accordance with this Policy where it is necessary for the purpose of furthering our legitimate interests including in respect of monitoring and improving our website, mobile application and services and keeping our records up to date.

We will process your Account data and Publication data in accordance with this Policy where it is necessary for the purpose of furthering our legitimate interests including in respect of the proper administration of our website and business, keeping a record of your communications with us and handling contacts, complaints and queries. 

We will process your Financial data in accordance with this Policy where it is necessary for the purpose of furthering our legitimate interests including in respect of facilitating financial transactions on our website and to prevent, detect and investigate fraud or illegal activity.

A legitimate interest exists where we have a business or wider public interest reason to use your information. However, when we act on the basis of our legitimate interests, we must balance our interests against what is right and best for you.

We will process your personal data in accordance with this Policy where you have provided your consent to allow us to use your data in a certain way, for example, if you have elected to receive updates by email about our activities.

We will process your personal data in accordance with this Policy where it is necessary for compliance with our legal or regulatory obligations, including in respect of payment processing and financial accounting management. 

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. 

7. Providing your personal data to others

7.1 We will not, without your consent, share or disclose any of your personal data to a third party other than for the purposes specified in this Policy or where there is a legal or regulatory requirement to do so. We do not sell your details to anyone.

7.2 We may disclose your personal data to a third party where such disclosure is necessary (i) for compliance with a legal or regulatory obligation (such as to the courts, law enforcement agencies, the ICO, HMRC, the Charity Commission, Companies House, regulatory agencies or government bodies), or (ii) to protect the rights, privacy and safety of us, you or others. 

7.3 We may also disclose your personal data to a third party in order to apply or enforce our contractual rights, including, for example, to certain hosting service providers. 

7.4 We use external service providers to provide you with our services. These providers may include payment providers and software platform providers. Where required, we would give relevant persons within these service providers access to your personal information, provided that they have adequate data security processes in place.

7.5 We use Stripe to process your debit or credit card payments. More information on how Stripe process your personal data and your data protection rights, including your right to object, is available at https://stripe.com/gb/privacy.  

7.6 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.  

7.7 Data security and protection of your personal data is very important to us. We take care in the selection and implementation of appropriate security measures and controls to keep your data protected and safe. Accordingly, we limit access to the personal data to only certain employees who reasonably need to process the data in accordance with this Policy.

7.8 You can rest assured that any such third party to whom we transfer your personal data will be under an obligation to protect the confidentiality and security of your personal data.

8. International transfers of your personal data

8.1 Unless we notify you, we will not process or transfer your personal details outside of the European Economic Area (“EEA”) as currently defined. The hosting facilities for our website are situated in the UK. 

8.2 You acknowledge that personal data that you submit for publication through our website may be available, via the internet, around the world. The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of such personal data - any transmission is at your own risk. Gigfunding C.I.C cannot accept liability for this if it happens.

9. Retaining and deleting personal data

9.1 This Section 9 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

9.2 Personal data that we process for any purpose shall only be stored for (i) as long as it is reasonably necessary to fulfil the purposes we collected it for, and/or (ii) to the extent necessary to comply with our legal and regulatory obligations, and for the purposes of preventing fraud, crime or other activity that may cause harm in relation to our business or our service users. 

9.3 For example, we will keep your personal data for as long as you are a service user or service provider on our website, and for a reasonable time after you stop being a user or provider so that we can respond to any questions or complaints regarding our interactions with you. 

9.4 The duration for which each category of data will be retained will vary depending on how long we need to process it for, the reason it was collected, and in line with any statutory requirements. Beyond this the data will either be deleted or we may retain a secure anonymised record for analytical purposes.

9.5 Where we retain personal data, we do so in accordance with any limitation periods and records retentions obligations that are imposed by applicable law. We will continue to safeguard your personal data for as long as we hold it. 

9.6When we no longer need to use your personal information for the purposes set out in this policy, we will ensure it is securely disposed of, at the appropriate time. You can request for us to delete this information at any time and we will do so. 

9.7 We do not store your credit or debit card details at all, Stripe handles and stores your payment details encrypted. Please see Stripe’s privacy policy here: https://stripe.com/gb/privacy. 

10. Your rights regarding the personal data you provide to us

10.1 In this Section 10, we have listed some of the rights that you have under data protection law.

10.2 Your principal rights under the data protection law are:

(a) the right to access - you can ask for copies of your personal data that we store;

(b) the right to rectification - you can ask us to correct any inaccurate personal data we hold on you or to complete any incomplete personal data we hold on you;

(c) the right to erasure - you can ask us to delete or amend your personal data from our records in certain circumstances, including where it is no longer necessary for us to hold it for the purposes for which we are processing it;

(d) the right to restrict processing - you can restrict or object to the processing of your personal data if there is disagreement about its accuracy or legitimate use;

(e) the right to object to processing - you can object to the processing of your personal data for marketing or profiling purposes;

(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you in certain circumstances;

(g) the right to complain to a supervisory authority - you can lodge a complaint with national data protection authorities regarding our processing of your personal data. In the UK, the competent authority is the Information Commissioner’s Office; and

(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

10.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by reading this guidance issued by the Information Commissioner’s Office https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

10.4 You can make a complaint, raise a concern about how we process your personal data or exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out above. If you are not happy with how we have handled your complaint, you can contact the Information Commissioner’s Office.

11. About cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies are widely used in order to make sure websites work effectively, as well as to store information about your preferences or past actions. 

11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3 Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

12. Cookies that we use

12.1 We generally use cookies for the following purposes: 

 (i) improving efficiency and your website experience - by helping us to remember you the next time you visit our websites and operate our digital services efficiently, (ii) measurement and analysis - to measure website traffic and usage patterns in our digital services and to collect information about your interactions with those services

13. Cookies used by our service providers

13.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website. Third party cookies are most commonly used for website analytics or advertising purposes. Each service provider is responsible for the cookies that they place onto your device and have separate policy documents to highlight their use. 

13.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy. 

13.3 We use Stripe to process credit and debit card payments. You can review Stripe’s privacy policy at https://stripe.com/gb/privacy. 

• __stripe_mid: Generates a session for recognising a client and expires after one year.

• __stripe_sid: Generates a session for recognising a client and expires after one year.

14. Managing cookies

14.1 Most browsers allow you to refuse to accept cookies and to delete cookies by following your browser’s instructions. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

14.2 Blocking all cookies may have a negative impact upon the usability and functionality of many websites. Without cookies you can still visit our website but some of the features of the website may not work.

14.3 For instructions on how to stop cookies being installed on your browser, please see http://www.allaboutcookies.org/manage-cookies

14.4 If you would like to opt out of Google Analytics, you can do so by viewing Google’s currently available op-outs. 

15. Changes to this Policy

15.1 We will review and update this Policy from time to time. Any changes to this Policy will become effective when we post the revised Policy on our website.

15.2 You should check our website frequently to ensure you are happy with any updates or changes to this policy.

15.3 We may notify you of significant changes to this policy by email.

15.4 This Policy has been last updated on [19.11.2020]