Information about Gigfunding

Terms of use

Terms of Use

We tried our best to make our legal disclaimer readable, relatable and human.

This Terms of Use Policy sets out the terms under which you may use policy applies to all users of, and visitors to,

By accessing or using the Gigfunding website, you agree to comply with and be bound by the terms of this Terms of Use Policy and the website Terms and Conditions [insert link to website terms and conditions] and the privacy and cookies policy [insert link to the privacy and cookies policy].

References to “Gigfunding”, “we”, “us” or “our” in this policy, refers to Gigfunding C.I.C.


Listing on Gigfunding

All listings should be clear, honest and appropriate for our community – we do not want to include listings on our marketplace which could offend other members or make them feel uncomfortable. To ensure that we are valuing the time and skills of all our members, we do not accept listings that could be viewed as ‘sales leads’. We are excited by people making both social and professional connections, but we do reserve the right to remove listings that might masquerade as authentically altruistic, but that we suspect have an alternative agenda, and as further described in these Terms of Use. 

Insurance and professional qualifications  

Be aware that if the service you’re offering does require insurance or a professional qualification, you’ll need to explicitly express this in your listing – this is really important to help us make sure we keep all our members safe. 

Trust your instincts

If a person, situation or profile seems unsafe for any reason, move on. Don’t worry about seeming rude. Be clear about your boundaries and don’t be shy about stating them. You can report any behaviour you deem rude or inappropriate to us anonymously by emailing We encourage you to report users who do not follow these Terms of Use. 

The users are themselves responsible for their actions on the platform and they should estimate the reliability of other users before dealing with them. 

Gigs with other members

We expect Gigfunding members to be courteous, patient and friendly throughout the giving process and in all your online and face to face interactions. Remember, everyone is doing this from the goodness of their heart. Our community is built on trust and mutual respect, so we will not accept any rude, malicious, unwholesome or discriminatory behaviour between Gigfunding members, either within or outside of a Gigfunding gig.

We expect Gigfunding members to keep any promises made when agreeing to a gig. This includes being on time for any meetings or appointments agreed and providing goods or services at the time, date and location that you agreed. If you are delayed or cannot keep a promise you should inform the other Gigfunding member straight away.

We recommend that you take appropriate measures to make sure you’re safe during the giving process – where possible, we strongly recommend that you meet in a public place and that when using the website you don’t share any personal details (such as phone numbers, postal or email addresses). We are currently unable to vet users, and are not responsible for, any information which is posted on the website.

Please note that Gigfunding does not take any responsibility for members’ gigs. We do our very best to ensure a positive experience, but it’s up to members to make sure they’ve got relevant insurance (if required) and that they keep themselves safe during gigs.

We’ve built the marketplace so you can get on, connect and fundraise. If we feel a Gigfunding member has behaved in a way which isn’t in line with our community values, we reserve the right to remove or edit listings, or consider suspending membership as described in further detail below. 

There are always risks to meeting new people. Use of our platform and service is entirely at your own risk. 


Gigfunding C.I.C shall not be liable for any losses or damages, whether direct, indirect or consequential, whether caused by breach of contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of or in connection with the use of, or inability to use, or access to, the website,  and/or its content. In particular, Gigfunding C.I.C will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

We do not seek to exclude or limit our liability for death or personal injury caused by negligence, or for fraudulent misrepresentation, or any other liability which may not be excluded by law.

The Gigfunding platform only enables connections between users to provide and request services. You are solely responsible for your interactions with other users and for compliance with all applicable laws and regulations. Gigfunding C.I.C is not responsible for and does not guarantee (i) the conduct or performance of any Gigfunding user or third party, (ii) the existence, quality or safety of any user or listing on the Gigfunding platform, or (iii) the accuracy of any listing/user descriptions or content uploaded by Gigfunding users.

Policies for our community members 

Creating a community where all members can enjoy a safe and rewarding Gigfunding experience requires trust. Being responsible and respectful to others are the building blocks that form our marketplace integrity.

We're passionate about connecting people ready to volunteer with people who need odd jobs done. As Gigfunding continues to grow it's important that the community follows guidelines that reflect our values and standards of behaviour. We work hard to enforce these guidelines so that we can maintain our authenticity and transparency, so that everyone has an enjoyable experience.

Staying safe 

We strongly recommend keeping all communications with users on and that members do not disclose personal contact details to other users. This helps to ensure the safety of users and in the event that you need to report a problem, we will be best equipped to help.

We can only currently verify member identities through their bank account, via stripe, so we encourage members to use Gigfunding with common sense and responsibility at all times. We do not assume any responsibility for the confirmation of any user’s identity. References to a user being "verified" indicates that the user has completed a relevant verification or identification process and nothing else. Users should always exercise caution when considering whether to offer or accept a service or interact with other users.

How can I report a problem?

If you have any issues with another member, would like to make a complaint, provide feedback or ask any questions in relation to the site or our service, please contact us at

Content standards and unacceptable behaviours

Community is at the heart of what we do at Gigfunding. Courtesy, mutual respect and seeing things from another person's perspective is essential to the platform. 

We are committed to bringing communities together, however, this requires your support and cooperation. 

The content standards below apply to any and all material which you contribute to our site, and to any interactive services associated with it. You must comply with the spirit and letter of the following standards. 

Contributions on the Gigfunding must:

  • be accurate (where they state facts).

  • be genuinely held (where they state opinions).

  • comply with applicable law in the UK and in any country from which they are posted.

Contributions on the Gigfunding must not: 

  • Contain any material which is defamatory of any person.

  • Contain any material which is obscene, offensive, hateful or inflammatory.

  • Promote sexually explicit material.

  • Promote violence.

  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

  • Infringe any intellectual property of any other person.

  • Be likely to deceive any person.

  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

  • Promote any illegal activity.

  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety (including any form of trolling).

  • Be likely to harass, upset, embarrass, alarm or annoy any other person.

  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

  • Give the impression that they emanate from us, if this is not the case.

  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

We do not support the following activities in our Gigfunding community:

  • fraudulent reviews on; or

  • the harvesting of Gigfunding members information.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of these Terms of Use through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate, including any or all of the following:

  • Immediate, temporary or permanent withdrawal of your right to use our site.

  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

  • Issue of a warning to you.

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  • Further legal action against you.

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these Terms of Use. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Pricing and payments

To ensure a safe and rewarding environment for all members of the Gigfunding community, it's important to understand how pricing and payments work.

  • Donation to Gigfunding

  • When you create your listing, you are required to choose a percentage to be donated to Gigfunding CIC. You can choose 0, 5, 10, 15 or 20%. This percentage will come out of the total gig value, and directly sustains the platform.  

  • Offer prices

    • The offer price is the price you are willing to accept in exchange for the provision of a service volunteered by you on the Gigfunding platform. Offers placed must be totaled to the full amount of the task in question. We recommend that the offer price charged is similar in amount to the amount you would normally charge for the service. Our view is that you should not under-charge for the service just because it’s for charity! That would defeat the object of significant fundraising and undermine your valued skills.

  • Expenses

    • Right now, Gigfunding cannot facilitate the payments of expenses in connection with the provision of the services on the platform. If the service and/or skills you are volunteering involve additional costs (such as the cost of materials, fuel, travel or food), these expenses must be paid for outside of the, by a separate method. Any such additional expenses should be discussed and agreed between users in advance of any service being provided. Gigfunding cannot take responsibility for the payment of expenses; you will have to take a view on whether to rely on good old fashioned trust with the relevant user.

  •  Request prices

    • The request price is the price you are offering to pay for the provision of a service on the Gigfunding platform. When deciding the price of a request, we suggest considering the cost involved in the provision of the service and the amount that you are willing to pay for such a service. 

    • If you decide the amount you are willing to pay is different to the amount posted by a volunteer on the platform, or a volunteer quotes you a different price to the one you are willing to pay, you can always change the price of the listing on the platform.

  •  Accurate banking details

    • To ensure seamless transition of donations, we require your bank account details when you sign up to the Gigfunding platform. The reason we require these details from you in advance is because our website does not allow us to make donations from your profile without first having your payment details. 

    • Stripe will handle your financial details. Stripe has the facilities to protect your sensitive data. Third parties will be subject to different terms and conditions and privacy policies. You will find further details about Stripe’s privacy policy here [Stripe’s privacy policy]

Account eligibility

We know you're eager to set up an account and get started on Gigfunding, but we need you to make sure you qualify to use the site and platform. All users must:

  • Be 18 years or older.

    • All members of the Gigfunding community must be 18 years old or older in order to use the platform. Gigfunding reserves the right to request proof of age from any user should this be necessary.

  • Be legally entitled to provide the services offered.

    • All service providers on the platform must be legally entitled to perform the service they offer under applicable law. To maintain the highest standards in our Gigfunding community, we seek to avoid situations that may cause legal risks to any of our members.

Account administration 

Now that you understand a little more about Gigfunding, we have some important information regarding Gigfunding accounts. You must establish an account to access and use certain features of the Gigfunding platform, such as offering or requesting a service. 

You can create an account using an email address and creating a password, or through your account with certain third party social networking services, such as Facebook.  

  • No account transfers

    • Your account is your responsibility and you must maintain control of it. It must not be transferred to another person as your account and reviews reflect your skills and abilities. 

    • You are the sole authorised user of your account. You are solely responsible for all actions taken that occur under your password or account. You are responsible for keeping your account credentials confidential and secure and may not disclose your credentials to any third party.

  • No duplicate accounts

    • Members may only have a single, active account on the platform. As your account reflects your reputation in the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member's history will be removed immediately.

Identity on Gigfunding

Gigfunding is committed to building a community platform that is a positive and safe environment for all. This commitment is grounded in the principles of transparency and respect. To help foster trust in the community, Gigfunding members are required to have a profile photo and name that accurately identifies them.

Fake / miscellaneous photos and names are not permitted on Members that do not have an accurate profile photo or name that meets Gigfunding profile standards will be asked to change their details.

Gigfunding profile standards:

  • Name.

    • Your real name as confirmed by your identification documents (passport, drivers licence etc) must be used for the purposes of your Gigfunding account.

  • Profile photo.

    • A clear profile photo of a member’s face must also be used for an account, so that it’s easily recognisable by other members. This helps other users know who you are, and ultimately trust you more. 


We process information about you in accordance with our privacy and cookies policy. (

Changes to the Terms of Use Policy

We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our site 

(These Terms Of Use were last updated on 19.11.2020).